Shop Jura Parts, an Elana Enterprises LLC company, ships merchandise to locations within the continental United States, Alaska, and Hawaii. Shipping and handling costs are NON-REFUNDABLE. At this time we do not ship outside of USA.
In case your package is lost/damaged during transit, it is solely the buyers responsibility to file the claim with USPS (United States Postal Service or UPS (FedEx). Elana Enterprises LLC is/will NOT be held liable or responsible for any items damaged during transit. Tracking number is emailed to the email address provided during check out process and will be emailed as soon as the order is shipped.
We strive to ship all online orders received before 12 PM Eastern Standard Time the same day. However, orders volume at times, specially over the weekend, can be overwhelming. Therefore, most In-Stock items are shipped within 2 to 3 business days from the order date. USPS orders are shipped within 24 to 48 hours. You will receive order shipping confirmation once the items is picked up by FedEx/USPS.
FedEx Overnight and FedEx 2 Day orders are shipped Tuesday through Thursday.
In transit times are provided by FedEx or USPS and are based on business days. Elana Enterprises LLC does NOT guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.
Customer is responsible for all return shipping costs involved with defective merchandise.
All returns/refunds for undamaged merchandise are subject to 20% restocking fee. Return merchant authorization is required to return parts. Restocking fee will be waived only when the parts are being exchanged with another of equal or greater value merchandise.